Web design computer consultant and training | The Tech Fairy

🌟 Tech Fairy – Terms and Conditions for Website, Tech Training & Digital Support Services

1. Introduction

Welcome! I'm so pleased to be working with you. These Terms and Conditions (“Terms”) explain how we’ll work together and what you can expect from my services. By agreeing to work with me, you accept these Terms in full.

2. Services Provided

I offer a variety of support services designed to help you or your business shine online, including but not limited to:

Website design and development
Search engine optimisation (SEO)
Social media setup and support
Help with content creation and publishing
General IT support and troubleshooting
Tech training (1-to-1 or small group)

3. Client Responsibilities

To ensure a smooth working relationship, I kindly ask that you:

Provide accurate and up-to-date information
Follow all relevant laws and regulations
Respect the intellectual property rights of others
Refrain from any actions that could disrupt or misuse the services I provide

4. Payments and Fees

Unless agreed otherwise, payment is due upon receipt of invoice. If you're having any difficulty, please reach out — I’ll always do my best to help.

All fees are non-refundable unless otherwise stated in writing
A deposit may be required before work begins
Significant changes to scope may incur additional charges

5. Intellectual Property

All content I create — including text, images, code, graphics, and documentation — remains my intellectual property unless otherwise agreed in writing. You’re welcome to use this content for its intended purpose, but it must not be reproduced, altered, or resold without permission.

6. Confidentiality

I take your privacy seriously. I will treat all sensitive or confidential information you provide with care and discretion, including:

Login credentials
Business materials
Personal or client information

I will:

Use your information only for the purpose of delivering the agreed services
Take reasonable steps to store and protect data securely
Never share your information with third parties without your written consent (unless legally required to do so)

I ask that you do the same for any confidential information I may share during our work together.

7. Termination

While I hope it never comes to this, I reserve the right to suspend or terminate services in the event of non-payment, breach of agreement, or other serious concerns. I’ll always aim to communicate clearly and respectfully if such a situation arises.

8. Limitation of Liability

I strive to deliver high-quality, reliable services, but I cannot be held liable for any indirect, incidental, or consequential losses or damages resulting from the use or misuse of my services.

9. Indemnification

By using my services, you agree to indemnify and protect me from any legal claims, damages, or expenses (including reasonable legal fees) that may arise from your use of my services or your breach of these Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales.

11. Changes to Terms

I may occasionally update these Terms. Changes will take effect immediately upon being posted to my website or communicated via email. Continued use of my services means you agree to the updated Terms.

12. Cancellation Policy

12.1 If you need to cancel your booking or project, please provide at least 7 days’ written notice prior to the start date or next phase.

12.2 Fees paid for work already completed or prep time are non-refundable.

12.3 If insufficient notice is given, I may invoice for:

Time already spent on the project
Up to 50% of the remaining project value

I’ll always aim to be fair and understanding with cancellations.

13. Training Limits

If training is included in your package, it is capped at 2 hours per site/project, unless agreed otherwise. Extra training can be booked separately at my standard hourly rate.

14. Revisions & Edits

I include up to 2 rounds of revisions in most design or content-based projects. Any further edits may incur a small additional fee — I’ll always check in with you before applying charges.

15. Project Delays & Inactivity

If I don’t receive a response from you for 21 days or more, the project may be considered paused. A reactivation fee or revised timeline may be required. If you need more time, just let me know — I’m happy to accommodate wherever possible.

16. Third-Party Tools & Services

You may be asked to create or provide access to third-party services (e.g., web hosting, email platforms, calendars). You remain responsible for managing your own accounts and any related fees. I cannot be held responsible for disruptions caused by third-party providers.

17. Accessibility

I strive to ensure all services are inclusive and accessible. If you have any specific needs, access requirements, or adjustments that would help, please let me know and I’ll do my best to support you.

18. Contact Information

If you have any questions, concerns, or just want a chat — I’m here for you!

If you have any questions or concerns, I’m here to help:

Email: Jules@thetechfairy.co.uk
Phone: 07785225551
Address: 83 The Bramblings, Amersham, Buckinghamshire, HP6 6FN

19. Final Words

Thank you for choosing The Tech Fairy. I’m so pleased to support you with your tech journey. By using my services, you confirm that you’ve read, understood, and agreed to these Terms.